FREQUENTLY ASKED QUESTIONS

It pronounces [yi-bi-ya-ya], and the name came from our beloved Maltese Ibbi and a famous lullaby song we all grew up listening to.  Ibbi had passed away in 2009, but his spirit leave on with us forever.

We understand that it can be a bit overwhelming to see all the different designs and don’t know which one to pick for your fur friend.  We would recommend you to reference your pet’s size and weight to our product measurements and recommended weight limit, and feel free to write to us if you still have doubts juggling between the final choices, we’ll do our best to recommend the best fit for you based on your requirements.

Most of Ibiyaya products has assembly manual enclosed in the package. Please follow the instructions step by step, or you can visit our Youtube Channel to watch the assembly in motion: https://bit.ly/33gYrnr

Ibiyaya manufactures every stroller to the same SGS standards that are usually used for baby strollers.  All the strollers had been lab-tested for durability, maneuverability, and safety. In addition, all products are made from virgin plastic and non-toxic fabrics.

All orders over $29 shipped in the lower 48 states will be applicable for FREE shipping on FedEx Ground.  NO SHIPPING TO ALASKA, HAWAII, PUERTO RICO, APO’S, OR P.O. BOXES.

If you are outside of USA and wish to purchase a Ibiyaya product, please contact pet@ibiyaya.com by telling us the product you are interested in plus your location and we’ll direct you to a local distributor near you, or we’ll come back to you with a price including international shipping from our headquarter in Taiwan if there isn’t a distributor available.

More questions? Please email us at usa@ibiyaya.com