Partner FAQ


What is the commission for dropshippers?

We give dropshippers a 16% commission and free shipping for orders that cost $69 and above.

What is the minimum order required?

There is no minimum order required, but we do charge an additional $15 for orders that are under $16.

What is the commission for wholesale distributors?

For orders that cost $1,000 and above, we include a 31% commission and free shipping.


What is your logistics and shipping provider? Will you provide a tracking number?

We use FedEx Ground, and we gladly provide a tracking number to each order. Didn’t get your tracking number? Contact us at pet@ibiyaya-usa.com

Despite our best efforts, once an order has been shipped, it cannot be changed or refunded. Hope you can understand. Thank you!

How long will it take for my order to reach me?

We ship out each order within two business days. Depending on your location, it will take 2-8 days to arrive to you. Our warehouse is located in Los Angeles, California.

What will happen if my goods are damaged in transit?

These things do happen, and please understand that we would also want you to have good quality products that you’d be proud to sell. If your item arrive damaged, we will take care of it. When opening your package, please take a video which can serve as evidence that your items arrives damaged during transit.

What happens if my item has a factory defect?

If a customer complains about a factory defect, as the seller, it will be your responsibility to coordinate with them. We will, however, gladly provide you support as you communicate with your customer.


Do I need to follow your prices?

Our MAP is the minimum price you need to set as your retail price and following it is required. You may go higher than our MAP, but not lower. This ensures that our prices are fair to each of our partners, and that our customers can have the best shopping experience no matter where they purchase the product from.


Where can I access photos and marketing materials for my store?

Please click this link to access all the information you need.

a. link 1
b. link 2

Can I get the product description from you?

Yes, you may access the product descriptions here:

We provide product descriptions specifically for our partners, which you can access in the link above. The product descriptions there were made specifically for your use and are not duplicates of our website content.

If you will be selling our products on your own website, you may also revise and paraphrase the product descriptions we have provided to make sure we follow Google guidelines on duplicate content. To make the process faster, you may use certain apps to paraphrase the product description without duplication.

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