Ibiyaya’s meticulous quality assurance process ensures that all our products are devoid of defects at the point of purchase. We offer a 2-Year Manufacturer’s Warranty.
Product Covered under 2-Year Manufacturer Warranty
Product malfunctions, failures, or defects that occur due to substandard materials or craftsmanship within the first two years post-purchase fall under the purview of the manufacturer’s warranty, as determined by the manufacturer, contingent upon the provision of proof of purchase.
Our warranties are non-transferable and will be invalidated if the product has been mishandled, neglected, modified, interfered with, or damaged in any way. We retain the right to substitute, discontinue, alter, or change any product or part at any given time without prior notification. If the product is discontinued or modified before a warranty claim, we will replace the defective product or part.
Warranty Claims Procedure
All warranty claims must be addressed to the original place of purchase, including products purchased through our distributors and affiliate websites. If you intend to file a warranty claim, kindly contact us immediately at (909) 6020002 ext 80 or email us at pet@ibiyaya-usa.com from Monday to Friday, between 7:30 am to 5:00 pm, EST.
Be ready to provide photographs to facilitate the claim processing by our team. Ibiyaya will determine any defects with relevant evidence. If a defect is confirmed, Ibiyaya will replace the defective part with a similar or identical product at no cost.
Replacement Parts Policy
We take pride in the superior craftsmanship of our products and aim for your complete satisfaction. If you encounter a problem with your item upon receipt, please contact our customer service at (909) 6020002 ext 802 or email us at pet@ibiyaya-usa.com.
Photographs of the product may be necessary to ascertain the nature of the warranty claim. If replacement parts are needed, they will be dispatched within 3-5 days.
While we do offer replacement parts for all pet strollers and some pet backpacks, damages stemming from wear and tear, misuse, or other uncontrollable incidents are not covered under warranty, and the cost of replacement parts will be borne by the customer. For returns of unopened items, refer to our Return Policy for further details.
Product Not Covered Under Manufacturer’s Warranty
The Manufacturer’s Warranty does not extend to damages or malfunctions to parts or products that are not a result of defects in the materials or workmanship, including misuse by customers and products lacking Proof of Purchase.
