Shipping Policy

Free Shipping

Orders exceeding $39 qualify for free FedEx Ground shipping, accessible only within the 48 contiguous United States. Currently, we are unable to accept orders for APO’s and P.O. Boxes in Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands.
All orders are dispatched from our warehouses situated in GA and CA within the USA.

  • Buford, GA
  • Rancho Cucamonga, CA
  • San Diego, CA

We restrict shipping to physical addresses within the 48 contiguous United States and do not extend our services to Alaska, Hawaii, APO/FPO addresses, US Protectorates, or any location outside the United States.

Order Processing and Delivery Timeframe

The processing time in our warehouse averages 1 day, with a total delivery time of 3 to 5 business days post-dispatch. Some orders from selected East Coast states may require additional time. Orders placed over the weekend or on holidays will be dispatched on the subsequent business day.

Order Tracking

Post-purchase, you will receive a tracking number via email, which can be used to monitor the delivery status at any time on this page: https://www.fedex.com/en-us/tracking.html.

To modify or cancel an order that has been processed already, please contact our customer service department at pet@ibiyaya-usa.com or consult our return policy here.

Shipping Carrier

We utilize FedEx for order shipping.

Expedited Shipping

To maintain free shipping for all our customers, we do not offer expedited shipping currently.

Shipping Address

For dropshipping businesses, we welcome shipping addresses and any special instructions. If your order is a gift for friends or family at a different address, ensure that you provide detailed instructions during checkout.

Delivery to PO Boxes

We only accommodate deliveries to verified physical addresses and cannot deliver to PO Boxes.

Return Policy

Items can be returned within 30 days of purchase, provided they are in their original condition. Any alterations or modifications to the product will render the original warranty void. For more details, see our return policy here.

Order Cancellation

Orders canceled on the same day will not incur processing fees. If you cancel after the same day, avoid accepting the canceled package from FedEx as you will be responsible for returning the package. For more details, please contact Customer Service at pet@ibiyaya-usa.com.

Damaged Items or Packages

Upon receipt of your item, thoroughly inspect it. If the package seems damaged, follow these steps:

  • Document the damage with photographs.
  • Immediately email us at pet@ibiyaya-usa.com, attaching the photos.
  • We will get back to you with further instructions.
  • Retain the boxes and packaging materials, as discarding them may invalidate your claim with the shipping company.

*We are not directly liable for any loss, theft, or damages, during delivery. Please be patient as we have to claim the damage with the shipping courier and send you the parts or replacement.

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